Even though I only live a few blocks away, there's no way I'm returning to this place. I don't have the expertise to judge the quality of their work, and my car hasn't needed major repairs, but I guess Mr. Tire is an ok place to go if you know you need to get specific things done. But I would be very wary when they start recommending other work on your car, which they've done everytime I took in my car. Sometimes I let them do the work and sometimes I declined.
My last visit, I took my car in for a simple oil change. When I went to pick it up, they said that my car needed, among other things, a transmission flush, because the fluid looked brown and needed to be green, and a power steering flush, because the fluid was dirty. I was surprised and told the guy I had gotten these things done at the very same Mr. Tire only 6 months ago. When he checked the database and saw that I was correct, he backpedeled and apologized and said that it was their mistake. He made some lame excuse that they had made those recommendations because my car had reached the service mileage mark. But that doesn't change the fact that he had described the various car fluids as being dirty. Since I've only driven my car 3000 miles in the last 6 months, I'm left to think that they either did a really shoddy job last time or that they were trying to pull a fast one over me. There were actually one or two things on their list of recommendations that I hadn't gotten done before, but surprise, surprise, they were no longer necessary.
To be fair, I did have them check my brakes last year, and they told me that they were fine. They could have easily taken advantage of me then, but they didn't. Perhaps they're only dishonest when they're having trouble meeting their quota?
Whatever their reasons, their actions are inexcusable. It's a shame they can't treat their customers with more respect. And to the people of Mr. Tire: If you're going to scam your customers, at least be smart about it. How hard is it to check your records first?