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Officers Lack Training... Be Aware - Review by Alicia C | U.S. Security Associates, INC

U.S. Security Associates, INC

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Officers Lack Training... Be Aware 3/29/2006

Several years ago, I worked for U.S. Security Associates, in Tulsa, as well as helping out at the Oklahoma City office. I was originally hired to answer the phones, but the Operations Manager quickly learned that I had the intelligence and patience to do much more. Within a month, I was doing most of the hiring, firing, payroll, and scheduling. One thing I quickly learned, from this company as well as others, is that there are never enough trained officers available, who are willing to work at the rate of pay that these companies offer. My manager quickly taught me that you pretty much hire anyone who comes in the door that can pass a background check. Since I was doing a lot of the scheduling, as well as the hiring, I quickly understood why they were willing to hire almost anyone. The security industry has a very high turnover rate. Officers don't want to put up with all that is required, especially when the starting rate of pay was right around minimum wage. We would have officers walk out in the middle of a shift, or just not show up, and have to replace them quickly. Of course, being a large company, U.S. Security did not want to pay overtime... which, again, left our officers, as well as office staff, including myself, extremely frustrated. So, overall, the point of this review is to make you, the potential client, aware of what really goes on "behind the scenes". An officer is hired, pretty much on the spot, even when they don't have experience. There is really no training, besides the Operations manager quickly explaining duties before sending them to a site. As a rule, all employees are supposed to pass an OSBI check before starting to work, but a lot of times there are exceptions made, before the paperwork is returned. My Operations manager even sent ME... no training as an officer EVER, out to work a few jobs, because we were short on help. If you are seriously considering using the services of any security company, whether you are needing permanent service for a business location, or just hosting a special event... make sure you ask questions. Ask for references. I would even ask for documentation, veryifing that officers are CLEET certified. You are paying the company good money to protect your business/ event... make sure you are getting what you pay for. more
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