I called Lestan Bridal to make an appointment to shop for a bridal gown. ALL THREE of the staff members that I spoke to on the phone were extremely rude. I asked to make an appointment and I was told I did not need one. I told them I'd like to make one anyway and they would not do so. I suggested that the associate work on her phone demeanor, and I found myself immediately disconnected from her. I completely believe the terrible stories posted on this website and would not trust this shop with my gown. I have no doubt they would add nothing but aggravation.