Not honest about when the dresses would come in.
Lied about how quickly they would ship to me once the dress came into the shop (out of city). Lied about when other bridesmaids' alterations would be ready.
The woman from the shop who dropped off the late dress was apologizing and saying it wasn't her fault. She's just the deliverer. I would hate to have her job. She must get the brunt of complaints from many people who are getting their dresses late.
On the positive side, atleast they have a person who will deliver late dresses to you 6 hours before the wedding.