UNDER NO CIRCUMSTANCES SHOULD YOU PURCHASE YOUR BRIDAL GOWN FROM THIS STORE!!!
I went to this store with my daughter to look at wedding dresses. After having tried on dozens of dresses at other stores - my daughter turned to me and said "This is the one." The associate took her measurements and told her that she would wear a size 6 - we ordered a size 8 - just in case. We paid the full amount of the dress the day we ordered it. The dress finally arrived and my daughter went to try on the dress of her dreams. My daughter had NOT gained any weight - but surprisingly the dress could not be zipped up. The sales associate looked at my daughter and had the audacity to ask my daughter to loose some weight. After complaining to the manager, they re-ordered another dress in a size 10 and told her the dress would be available on 1 May 2007. On 23 May 2007 – my daughter called to see if the dress had come in yet. She was told that the dress had not come in but should be in within 1 month. My daughter asked to speak to the manager again and complained. The manager told my daughter that she was emotional and high strung and that her dress would be shipped to the store within the month. My daughter asked for a full refund of the dress and was told that the store NEVER gives refunds.
I called the store manager and was told that my daughter was emotional, high strung and was a liar (that in her opinion no sales associate would have asked my daughter to loose weight) and that the manager suspected that the only reason my daughter wanted a refund was because she had found another dress at another store that she liked better. I was told that under no circumstance would the manager give my daughter a refund.
My daughter is a beautiful 23 year old who weighs 110 pounds and fell in love with “the dress” that she originally selected. My daughter does not need to loose weight and she is not emotional or high strung and most importantly, my daughter is not a liar. This was the dress of her dreams – and for that matter still is. But the experience at Bride Beautiful was the worst we have ever experienced.
BUYER BEWARE…this place was the worst customer service experience of my life.