I've had to go to the Specialty center twice for emergencies involving my birds, and once to get my golden retriever's heart checked for her heart clearance. All three times the reception staff were polite, courteous, and efficient, especially since I was quite distraught during two of my visits. The doctors were all very professional yet connected with me on a personal level as well. They took the time to explain every step of my visit to me, from drawing blood for tests to answering questions concerning medications and care. Cost was reasonable for the treatments I received. Overall, I'd definitely recommend going to the Veterinary Specialty Center and am writing this review because I can't imagine a circumstance where any of the staff would ever treat someone like the person in the other review said they did. I actually switched my birds to the Specialty Center for their normal vet care after the the way I was treated during each of my visits, and high quality of care my birds were given during their emergency visits.