We used this company every time we went out of town. Imagine our shock when we returned home from one trip to find our cat out of food. It turned out that they "forgot" to visit on two of the four days that we booked them for. The owner denied it, but the visitor's logs in the building said otherwise - nobody had been in the apartment for two days. We no longer trust them to watch our cat, and one month later are still struggling to get our money back for the two days they failed to show up. If we'd been gone longer, what would have happened?