I have to wonder if some of these people have ever been in this pet store?! I do not notice any appreciable odor in this store as compared to the other pet stores in town. Dave and Allison have always been kind to me and answer all my questions. I don't even go to any of the other pet stores in town because they have what I need or they are willing to order it for me. As for the pit bull........Blaze is one of the nicest dogs you could ever meet and has actually helped me overcome some fear I have had concerning pit bulls. The staff is friendly and willing to bend over backwards to help you. You are entitled to your opinion but you should check your facts before writing a bunch of spiteful crap.