Many people utilize the internet as a venue for accurate research while others as a venue for personal grievance to the world. I assure you that this customer was not pressured to make a purchase, for we do not pressure any customers to purchase anything; it is not the way we run our business In fact, we do not require appointments, and rather encourage walk-ins Customers may sign in if they would like to try on a gown, and if for some reason a customer feels overwhelmed our numerous and qualified sales representatives are always on the floor in order to give assistance With regard to the situation at hand, RK Bridal does indeed make an offer to match any price found elsewhere and also to beat it by five percent This applies to mail order purchases only, as stated on our web site www.rkbridal com. Though the customer stated that she found her dress for less money online, this took place after placing the order, and therefore we will not change our order process In correlation, we will also not take a mail order purchase and then later service (alter, measure, or steam) the gown in the store Averting from an initial ordering policy is not the way we run our business The customer also failed to specify how many times she visited the store in order to try on gowns. She came in at a least three times, possibly more. And though she stated that the gown had been ordered too big, this was not the case; when the gown arrived, it fit just as it should, and the hem was all that needed to be altered. Additionally, the price the customer stated was incorrect The dress was only $865.00 not $1200.The gown was ordered and received by the customer within two weeks. With the many customers we service domestically & internationally, it is enviable that a few may find fault with our services However, approximately 97% of our internet reviews are very positive ones and we plan to keep this kind of customer satisfaction as a main objective when running our business.