My first experience with Northdale Cleaners will be my last! When I questioned the cost of cleaning my long cloth coat as well as why it was listed as a raincoat, I was told that it cost so much because it had a zip in lining. It had no such lining. Then I was told that "it's just how we list coats" as the explanation for the slip noting it was a raincoat. I was also told that "it could have cost even more" The navy pea coat I brought in as part of my order had stains and I understood that it wasn't ready as they wanted to redo it. However, when I picked it up the following week, it had been hanging without a plastic bag (it was put on while I waited) I also understood that not all of the stain could be removed. When I asked the clerk to look at it with me because it had small hair and fuzz type balls still on the front and sleeves, she replied, "you just have to pick them off" When I stated that i was not satisfied with the work, she did not offer to have the cleaners take care of the problem, but merely said, "I'm sorry about that" When I further indicated that I would not be returning to Northdale Cleaners, there was no response. I would not recommend this cleaners to anyone.