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Don't ever bring a car here - Review by soup s | CARSTAR Auto Body Repair Exp

CARSTAR Auto Body Repair Exp


Don't ever bring a car here 5/2/2007

1) To do a weeks worth of repair they took 2 months 2) They lied about needing a new engine cradle. When we requested that the old one be left in the trunk, they said it was ok 3) Their workers stole my amplifier, and they claim they are not liable 4) Unprofessional employees: They left hand grease marks on the ceiling of my car. 5) Always at lunch. Whenever I call or my dad calls, no matter what time, they are always at lunch and never call back 6) I was standing inside the office and saw the lady tell people on the phone that the owner is out to lunch when he was standing in the shop 7) They said my car needed a new tire, when I requested that the old one be left in the trunk, they left the new tire they had charged my insurance because they knew it did not need changing 8) They kept trying to find ways to increase the damage, they said it needed a new fender and a new bumper. My car was not even hit on the bumper! Not a scratch! They fender which was bent they 'repaired' 9) They told me after 2 weeks that my A-frame had just arrived. For another 2 weeks they didn't even touch my car! They kept trying to find random things, so they could keep 'adjusting' with my insurance 10) They lied about being certified by my insurance more
Owner response
Owner response 7/12/2013
Hello! Sorry for the delay in responding to your review. While we pride ourselves on top-notch auto repair work, we're not exactly the most savvy when it comes to the web. Yes, we see your review was posted over six years ago, but we believe it's never too late to make up for our mistakes and we can assure you that a lot has changed at Miller's since 2007! We're truly sorry for your bad experience with Miller's CARSTAR. Above all, Miller's strives to conduct itself with the utmost of honesty and integrity. We take issues such as theft of customer's property extremely seriously and welcome any opportunities to eliminate unethical behaviors within our company. We'd love to hear more about your experience with Miller's CARSTAR so we can address the issue on our end. Please feel free to call us at 713-864-7820 at any time! And thank you for your review. Without reviews like yours we wouldn't be able to see where we're falling short of delivering the best vehicle repair services in Houston! Kind regards, Miller's CARSTAR
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