Sono Bello has great customer service. You are greeted with a friendly smile when you walk in the door! The staff listens to your concerns and helps in any way they can. They follow up contact has been great, as well. The weekly emails really helped me understand each stage of the entire process. Although, I still have some personal goals to reach, the procedure I had at Sono Bello gave me a little piece of what I'm going for...happiness with myself.