We had booked 3 rooms to celebrate both of our daughters birthdays. We had no hot water for showers. We had to drive around a good 10 - 15 minutes to find a parking spot then we ended up parking at the complete opposite end where our rooms were located. They claim to take their comment cards seriously- evidently they don't. All of us sent them in 6 weeks ago and none of us has ever heard a work from them.