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Company inexperienced,voids warranty, and refuses to make it right. Buyer beware!! - Review by Marianne H | Climate Mechanical

Climate Mechanical

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Company inexperienced,voids warranty, and refuses to make it right. Buyer beware!! 5/31/2015

We had anew HVAC with Heat pump installed in 8/14. We have had high humidity in the house in summer. Climate blamed it on too many dogs in the house and told us to get dehumidifiers. Why would you need to buy these . Isn't the AC supposed to take the humidity out of the air? After numerous service calls and e mails this company refuses to make it right. I've fired two emails to the owner Mike W asking him to callme and fix the system. He ignores me completely, they are unprofessional,rude and dishonest. Buyer beware. This winter they came out 4 times for the listed unit freezing up with thick amounts of ice on the outdoor. The last time they refused to come out and voided the warranty once again. I had to call the manufacturer who sent a tech out and fixed the problem. Meanwhile their techs were JMO parts changing as the same problem of ice was not defrosting as it should. more
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