Fox's Gem Shop is first class. I had to get my engagement ring sized (couldn't get it sized where we had bought it) and was apprehensive about dropping it off at any jewelry store. I shopped around and read reviews online before deciding on Fox's. They were helpful and amazingly professional. I was complimented on my ring and made to feel special. I had been to one other place (EE Robins and was treated rudely) and found Fox's customer service to be beyond compare. Thank you! I am a customer for life.