In February 2007 my best friend a I traveled an hour and a half to Spa In The Valley, A Salon By Debbie to indulge in a day of pampering in the form of a massage, manicure and pedicure and relaxation.
After we arrived and settled in our robes, we were relaxing in the Tuscan Room, I in the spa and my friend in a lounge chair. I started to smell smoke, I checked around the room and found nothing. After a time we saw the fire alarm light illuminate. A staffer came in and said that we would have to get dressed and leave, because there was a fire. Of course we complied thinking we would come back later which was not to be.
We were told by Jennifer that Debbie (Nazelrod) would comp our next visit should we like to reschedule.
We rescheduled with Melissa who said that Debbie would not comp our visit, but she was sure that Debbie would offer us something off for the inconvience.
So on our rescheduled date we traveled the hour and half back to the spa. We had our services, which were quite nice, but guess what? Debbie offered us NOTHING!! She refused to comp our services or even give a free service or discount!
Her website touts guest satisfaction, but please don't fall for that. I felt deceived by Debbie. Please don't patronize her establishments.