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A Trustworthy Experience - Review by C R | TOMOKO AUTO CARE CENTER

TOMOKO AUTO CARE CENTER

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A Trustworthy Experience 4/9/2007

These guys have truly earned my appreciation. Tony (the owner) and Mike (manager) are running a really unique auto center. The whole business seems built on trust and fairness to the customer (I could hardly believe it myself!). I came in for an estimate on an oily timing belt and other oil leaks, and theirs was $300 less than Gregg’s. After doing the work, Tony noticed a leak he hadn’t spotted at first (oil filter valve) – and said he’d fix it for free – just out of commitment to doing the job right. I was pretty shocked (maybe even a little suspicious). But he fixed it (a half day job, as it was under some kind of a manifold), and also changed the oil for free. Aside from quality work, I liked the time Tony spent explaining all he had done, and his “philosophy” about serving the customer. When I got home, I felt really at ease, and I realized I’d never dealt with any mechanics I’d really trusted before. It was a real feeling of community. They just opened September 2006, and I don’t think many people know about them. That’s why I’m writing this review. more
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