I have to agree with Christina. The puppies get to play all day long with other puppies and aren't cooped up in cages. I've also seen the employees talking to perspective pet owner and steer them clear of a dog that may not fit their live style. For instance, this woman was looking at a Chihuahua and the employee told her that might not be the best breed because of the small children she had. She didn't want the puppy to get hurt with a child that may not know better than to hug a puppy tight. Another instance they told a person that was looking a puppy that was going to be a very, very large dog a small apartment might not be the best place, but since they were looking for a house when they got the house to come back and see him he could get that breed for them. I think this is being very responsible.
They have a huge Fish Department and the employees working in the department are also very well versed with fish.
Oh another thing the Owner is usually there 6 to 7 days a week helping out with advice and what not. He is a really good guy.