I really regret not first checking the Better Business Bureau's website for information on Day One Restoration.
When I did look them up in December 2014 it turns out they had an F rating (on a scale of A+ to F).
I hired the company in September 2014 to restore a bookcase for me. The owner of the company told me 4-6 weeks.
I gave him a deposit of $375. After 7 weeks I called them to find out what was going on. The owner said they needed another 2 weeks,
then another 2 weeks, then they asked for another week. At that point I said enough, I wanted my bookcase
and my deposit back the next day. They refused.
Then I went on the Better Business Bureau's website and saw the company's rating and complaint against them.
I filed my own complaint with the Better Business Bureau.
The company's owner and the administrator both told me the bookcase would be returned to me
Saturday morning Dec. 20, 2014. That morning the company's administrator called and again asked for more time.
I said that I would pay for any work that had already been done on the bookcase but I wanted it back immediately.
I was told that the owner "Will not negotiate on price". Again I insisted the company return my property that day and they told me
"It's not going to happen". So I filed a case in Manhattan's small claims court against the company.
Finally, a third party's resolution department contacted the company on my behalf and the company returned my bookcase on 1/29/2015.
My experience with this company has been horrible.
A 4-6 week job ended up taking 4 months and I honestly believed I would never seen my bookcase again.
Even though I am thrilled to finally have my Bookcase back and they did complete the repair job,
I would never recommend this company to anyone.
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