Upon obtaining the SonoSoft program we were very impressed with how user friendly the templates are. It has already saved my physicians a lot of time and headaches from the normal way of dictation. The customer service at SonoSoft is also very exceptional. Any time our office has any questions or concerns about the templates, our questions would be answered right away, and they would call a few days later just to follow up and make sure everything was still running smoothly. I would recommend their services to anyone.