Ditto what everyone else has said. Fast, honest, fair, experts. That big ol' torsion spring snapped and made that incredibly loud and scary noise something akin to Iron Man gone mad in your garage. I freaked. Looked for a repair company in the internet. Called this garage door company (10+ positive reviews!) at 3:30pm. The guy came at 4:30pm and was done by 5:30pm. Amazing. BTW, those springs WILL break every 7-10 years or so no matter what you do. So keep this garage door company's number handy.