My name is Mike Neff. I just discovered this posting. I still own the Michael Neff Agency. Please be advised that as of June 5, 2005 I do not have a contract with nor do I represent American Family Insurance in any way.
I regret that Renee N. had a problem getting her policy canceled. I can tell you that 100's of my former clients at American Family had similar problems after my departure.
I now have an Independent Insurance Agency. Customer service has always been our top priority. If Renee N. were to ever see my posting, I humbly request she call me at 970-949-5633.