I had a terrible experience at Heights Vetrinary. I went in response to reading the reviews here, but was so upset by the way that they treated both my dog and I that I felt a responsibility to inform others. My dog went in for bloodwork prior to an operation. I asked the practice to fax the results to the veterinary hospital where my dog was to have the operation and to inform me if anything was wrong. Sadly, they did neither. The hospital had to repeatedly call to request the results. When none were faxed I called again and spoke to the vet, Jan. She first informed me that it wasn't her fault that records hadn't been sent. When I asked just to hear if the results were ok she told me that my dog's white blood count was far too low and that he should not be having surgery. When I asked why no one told me this after they got the results she once again repeated that it was not her fault and then hung up on me. I was simply stunned. Luckily, the hospital where my dog had already been admitted for another condition jumped to the rescue, doing extra tests, following up and answering my questions. I really, really, really don't recommend ever using this vet.