I unintentionally missed an appointment at his office because they called me to remind me of the appointment at the wrong number so I got a nasty letter from his wife and am being charged $65 for a missed appointment. My husband and I had recommended him to several co-workers, but I'll be sure to call them and warn them about this policy. Needless to say, we will no longer be patients of Dr. Kuljis. We never complained in the past as he usually runs 20 - 45 minutes behind on his schedule and works on too many patients at the same time. Their staff is nice, if that is what you are looking for.