twice now my daughter(goes to eli whitney tech in hamden,ct)has not been picked up along with other students. this seems to always happen on cold, snowing days. she waits at the bus stop for over an hour.she misses school. we rely on the company to take our children to school. they need a back up plan if a driver can not come in or if the bus can not start. my daughter and others are at risk of getting frost bite on their feet or other part of their body.