The owner and staff at H.B. have been outstanding! My son has been pretty tall, but small feet in relation and he was falling a lot as a toddler. The folks at the store spent a lot of time on multiple occasions measuring him, letting him play to try out the shoes, and giving me feedback and guidance on how to buy, given how fast he grows! They offered to put weatherproofing stuff on anytime I came in (for his fall/winter shoes) and were unbelievably patient when my son wanted to pull each and every shoe off the display. The shoes are expensive, so I buy one pair per season and that's all I can do. I've bought several pair secondhand at other places and had some cute hand-me-downs, which are certainly more economical, but they have never fit as well.