I had my TDI Golf car towed to Clayton's Volkswagen when it failed to start. It arrived on Friday morning and he said he couldn't work on it until Tuesday, as he is closed the weekend and Monday. He called on Tuesday afternoon and said he couldn't fix it and that I should take it to the dealer, he said he wouldn't charge me for the time he'd spent. I called the tow truck and he was on the way when Clayton called back and said that he had to charge me for an hour because he'd hooked up the computer and he had to charge for that.
Now I'm out $90 for the tow to Clayton's, $65 for his hour labor, and $100 for the tow to University Volkswagen, and my car still doesn't run.
Clayton was friendly and personable, and appears to have lots of experience working on liquid cooled VW's. He should have admitted when I called that he had little to no experience with the TDI's and would not be able to fix it.