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Completely Incompetent--avoid using at all costs - Review by Bruce L | Ironwood Communications

Ironwood Communications

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Completely Incompetent--avoid using at all costs 1/15/2007

I was scheduled by Ironwood for a Sunday morning installation between the hours of 8am and noon. I skipped a day of skiing with the kids to get a dish and DVR installed. They called at 9:30 Sunday to tell me they did not have the DVR and rescheduled for the next day between 1-3. This time it took a supervisor to confirm the new time. I was told that the lead installer would be given a light morning load and I'd be the first "pm" installation the next day. At 1:30 the next day I called Ironwood to confirm the installer was still coming and was put on hold for 10 minutes. I was then told that the operator had spoken to the installer and that he would arrive at my home in 30 minutes to an hour. 90 minutes later I called again and was put on hold this time for 20 minutes before being told that they didn't know why the installer had not arrived. I then spoke to George, another supervisor, who was arguing with the installer on the phone, saying I was really "PO'ed" about the no show-- still no reason why they had failed to show. It's now 4:30 and I still have no reason for why they didn't arrive. DIrecTV is of no use, they listen, apologize, and then forward you to the installation department where you stay on hold another half an hour. I gave up two days to be here for this installation and there is nothing about Ironwood I would ever get close to. Even worse, don't expect DirecTV to take any action to remedy the situation. It is a numbers game and they really don't care if a high percentage of the installs are bad experiences for the customer. I will try Comcast but at this point it feels like I'm in a third world country. Stay away from Ironwood if you can. more
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