I am completely frustrated with charter communications and feel like there is no were to turn. I believe charter signs people up for deals and then don't honor the prices originally offered. I was told from a friend that charter had a special running for high speed internet for 19.99 a month. So I called charter to sign up. the salesman for charter was very friendly and signed me up with absolutely no hassles. He took all my information (account # etc.). Signed me up for one year at 19.99 a month for 3m high speed.Everything was going great till the bill came at 46.00 a month. So I contacted charter to get this bill corrected. they showed no interest in trying to honor the service of which I was offered and signed up for and told me I did not qualify for the 19.99 a month special because I was not a new customer. I explained to her that the salesman said I did qualify and signed me up for that price and she said ther was no proof of this offer to me.
My frustration begins because I have spent so much time setting up my email and everything else. I beleive they are banking on most people will just pay the higher fee because of all the work they have put into setting everything up, or the alternative, canceling the service and trying to start over with the maybe one other company that may be out there, which in my opinion practice the same deceit. they basically have a monoply on the service leaving the consumer with know where to turn, except for doing with out.I have know wher to turn!!!