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A Satisfied Client Responds - Review by KT W | Hair Designs

Hair Designs


A Satisfied Client Responds 1/9/2007

While 'googling' the mailing address for Hair Designs I came upon the October 17, 2006 review on and felt compelled to respond. Denyse has been doing my hair for over 20 years, even after I left Canton for college and later moved to Boston. I see her every time I'm back in Canton – purposely scheduling vacation time around a need for a cut and color. When I can’t get home I do have my hair done by salons in Boston and feel I can comment on service and quality based on my experiences at both the small town shop and the Newbury Street salons. Yes, Steve (the salon manager) may be gregarious and a bit loud, but he does this with the client’s best interest in mind. It’s refreshing to be so welcomed upon arrival to a salon by someone who remembers your name and cares enough to get to know you. In other salons, you’re just another person in a swivel chair. Although he has not shampooed my hair, other stylists have jumped in to get me ready to see Denyse if she was running behind schedule. This is normal practice at most salons, and shows respect for my time. In larger salons you are serviced by up to four different members of the staff. The receptionist looks you up in a computer, shows you to the dressing area and asks what you’d like done that day. The “shampoo girl” washes your hair. The stylist cuts your hair. An apprentice helps by blowing it out. When you are finished you are charged upwards of $100 for a simple cut and style and find yourself having to tip three separate people. All of this without any of them remembering your name. To comment on Steve’s professional capabilities, although he may not be licensed as a cosmetologist, for the past ten years he has been attending shows in Syracuse, Buffalo, NYC, Albany and Boston, and is responsible for ordering all of Hair Design’s products. He has developed a deep knowledge of what shampoo works best for colored hair, can recommend a spiky hair gel for men, and often gives customers free samples to try and asks that they report back to him on the results. He peruses catalogues, speaks with sales reps, and keeps up to date by attending hair shows then watching the employees of Hair Designs implement what they learned. Denyse and Steve treat all of the employees of Hair Designs like family. While it is inappropriate to reprimand a staff member in front of clients, I have never seen that happen during my numerous visits. Steve jokes with the girls as he does with the customers. And the girls have been working for him and Denyse for 5, 10, even 20 years. And the customers have been coming back for just as long. I love going home to Hair Designs. It’s laid back, clean, responsibly priced, friendly and fun and the end result is always one that I’m proud to show off back in the city. more
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