We had been bringing our poodle here for the last three years..A new groomer was hired and did our dog. "Rosie" looked like a "mutt" The woman cut her long beautiful ears to about an inch! You NEVER cut a poodle's ears!!! She (Rosie, our poodle) was even embarrassed! I was speechless!! I just left without saying a word... which is not like me. We will NEVER return. And I am very saddened they hired this woman, and didn't fire her on the spot! I never should have even paid them for what they did! Everybody who saw Rosie after that remarked "What happened to her??" We are still very, very upset, (one month later). I don't know how the owner didn't see this happening!