About a year ago we had a family emergency. I called Cut Loose to see if I could get an appointment to get my hair trimmed so that it would look better groomed for our funeral. I asked for my regular stylist and was given at time to be there, I explained to them that I had several out of town relatives coming in and also several calls from the funeral home so I may be a little late. As it turned out I was about 15 minutes late for my appointment and when I arrived was told that my stylist had left but one of the others would work me in which I appreciated greatly. All the other times I went there I would have to wait anywhere from 20 to 45 minutes for my stylist to get to work as I usually had a morning appointment, but when I needed her the most she could not even wait on me 15 minutes, when she finally did arrive that day she said "Oh I guess my appointment never showed" the girl doing my hair said Yes she's here, all she could say was OH. Never any apology or anything. I'll never go back. I run an office from home and my time is just as precious as hers.