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Service Nightmare - Review by CW E | Park Place Jaguar

Park Place Jaguar


Service Nightmare 12/28/2006

I purchased a Range Rover from this dealer and brought it there for service when my truck began to overheat. I brought it in on a Tuesday and was told that they would look at it and get back to me by Thursday. I was in the process of moving, so I stressed the need to get it fixed quickly. I called Thursday morning and was told that the vehicle would be looked at that day and they would get back to me. Thursday came and went, as did Friday. I called again on the morning of the NEXT TUESDAY and was told that there were numerous things that needed to be fixed, and my 'service representative' wanted to get more detail from the technician and would get back to me shortly. I wrongly assumed that 'shortly' would be the same day. I called again late Tuesday and went to voicemail. I left a message and called back to try and get someone else to help me. After a very long hold, I was told that I had to wait to hear back from the representative assigned to me. I called again on Wednesday and repeated the routine. On Thursday, I had still not heard back anything, so it has now been 9 days and I don't have a diagnosis. I called numerous times on Thursday with no response. Finally, I called the head of the servicing department, who was apologetic but again told me I had to wait for my assigned representative. My representative called back a couple of hours later and explained that he still needed to get with the technician and SHOULD be able to look at it Friday, DAY 10. However, he could not even assure me that he would be able to look at it on Friday, nor could he assure me that the repairs could be done in any specific time period. Because I was moving, I had to call a tow company and take the truck to another repair center. Easily the worst service I have ever received. more
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