I purchased a luggage set at the Family Dollar in Rockledge FL. The rollerbag tore upon using it one time, to return to NY. I went to a local Family Dollar in Uniondale, NY, spoke to the manager, and without missing a beat he offerred to replace it no questions asked. Unfortunately, the same bag set was not available. He let me take another roller bag and keep the tote bag from the original set. I thought this was just great! I will definately return not only to this Family Dollar but to more of them. They also have great prices on just everything from food to clothes to diapers, and many name brands.