I have been taking my animals to VCA on Sepulveda in LA for years. I think that their service overall is good but they have become very expensive. Nonetheless I continue as I do feel that at least when I take my animals in, there are a large number of doctors with various specialties available to work with me on behalf of my animals. Have they made mistakes? Yes, but people will make mistakes and at least by returning when my animal doesn't improve, I always have the choice of another doctor. Do they not return calls...yes, that is a big problem. Largely, the only way they seem to get back to you is if you make an appointment and then they call you once or at most twice as a follow up. But, since they don't bill per call, I suppose this is the reason that they don't return calls that readily.