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Disappointed - Review by Deborah R | Arby's Roast Beef Sandwich Restaurants

Arby's Roast Beef Sandwich Restaurants


Disappointed 12/9/2006

I was just in your store within an hour ago 12-9-06 and was disappointed... I was in the drive thru and ordered off the 5 for $5.95 menu 20 items total. I ordered 8, 4 cheese sticks, 4 apple turnovers,3 fries & a choco. shake. I paid approx. $26.00. When I got home & went to feed my family there was only 2 of the fries & one of them was only half full. That was not to bad I went without my fries but when I sat down to eat my sandwich my first bite was nothing but bread. I opened my sandwich & it only had half the meat im used to from your store. I had to take meat from one side to fill the bread & it still wasn't enough. When I called your store to complain I was asked what my order was & after telling the manger on duty he told me he was the one to make the sandwiches for my order & told me it is the second smallest sandwich available & that is all you get. I just told him that it is not what Im used to from Your store that I have been coming here for many years "10" & that I was disappointed, thank you & to have a nice day. I have always been happy with the service & food from your store today just must have been a bad day.. I just wanted to bring this to someones attention.. Thank You more
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