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Bad watch repair experience at Swiss Watchmaker, Harvard Square - Review by paul s | Swiss Watchmaker

Swiss Watchmaker


Bad watch repair experience at Swiss Watchmaker, Harvard Square 12/9/2006

I took a digital diving watch my mother had bought me, and that had never given me any problems, in for battery replacement. $12, and apparently no problem. But, one half of the strap fell off when I got home. I found that annoying, but fixed it myself. A week later the watch leaked and the display filled with water and then functioned only partially. I took it back, & they told me I hadn't told them I wanted the watch (a waterproof watch) to be waterproof after the battery was replaced! They implied that the watch leaked because the watch was cheap, and that the leak had nothing to do with their work. But, they said they'd try fix it. A week later, I returned to get it, and it was still not fixed, at which point I asked for it back. When I got home, half the strap fell off again! I feel they did not respect my watch because it wasn't fancy, and they were patronizing. I will never go back there again, and I would not recommend the store to anyone. The watch has sentimental value, and now I feel stupid for entrusting it to them in the first place. more
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