I am a first time buyer at Yale Electric and it all strated very nicely. I placed an order and i was told that my first 3 items will be available for pickup next day. They were. But here goes the issue, the last item, per sales person, should have been delivered for store pickup in a week max 8 days, but it looks like it will hopefully take 14 days altogether. Called CS and spoke with few people, asked for compensation for the encovenience and guess what, u dont get anything. I had a delivery issue at Best Buy last month and I got a $75 gift card without even asking for ractification. So I dont think that i will shop at Yale again and will let everybody i know about the issue. P.S. They should have told me that delivery takes up to 3 weeks like other stores do. That will give them a piece of mind and a happy customer(s).