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UnAmerican Airlines - Review by steve s | American Airlines Incorporated

American Airlines Incorporated

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UnAmerican Airlines 4/10/2007

Lets face it...I was due for an incredibly bad experience. I am forgiving of mistakes..Those without sin, cast the first stone as it were. It happens sometimes..and very really are people deliberately callous or uncaring This is the sequence of events unedited and unexagerrated(is there such a word?): I booked a flight to Toronto, but I booked it on the wrong date...Two weeks later..Mea culpa...I was wrong. Now the airline has a choice. They have capacity. Are they going to be reasonable(like Southwest, BTW) or are they going to take advantage and maximize the transaction. To put it mildly, American chose the latter charging me another $750 to change the ticket...That's $1250 to fly to Toronto...Nice Now because I had to change the ticket on that day, I was then massively screened by the security. The guy emphasized...After all, it was the code on the ticket that I JUST purchased So we are finally on the plane and everyone is just seated....Then they announce that we have to deplane(there is no such word, really) , because of weather. Lets be fair, it was windy in Toronto, but they could not communicate that until we are on the plane? Look I do not want to start a boycott against American, but bad stuff does happen more frequently with companies that lack direction At least, they did not lose my bag.... more
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