This company is truly horrible and makes all efforts possible to screw you over. I tried to sublet my apt, which they charged me for and they never subletted it for me nor would they refund. They just jacked all prices in my building up by $100 while not improving the building at all. Also, dont be late on your rent - at all, like even 2 days- cause they serve you with a five day notice. I agree with the storage issue too. This place is horrible!