The owners of the store are very rude. They expect the DVDs to be returned the very next day(which they know is not possible), and very conveniently charge you high amounts in late fees. Also, they don't take any responsibility for any poor quality DVDs. According to them, none of their DVDs are faulty and blatantly charge you saying its never their fault. They are a total rip-off. They are just concerned about charging money and not worried about the quality of their product. Very bad customer service.