I had a problem with my solder and I called Tracy. I called and Jesse walked me though my problem and was able to help me understand what I was doing wrong. I have also met friends at Tracy's for her open workshop because I don't have all the tools for my craft. It's FREE and it's a nice place to meet friends and hang out doing our Christmas gifts. And even better is the fact that if you have a problem with your project Tracy or one of her girls are always there to help you! Tracy's is wonderful!