I ordered my bridal gown from Kasia’s Bridal 7 months before my wedding. Kasia was nice and helpful when it came to ordering, but all hell broke loose when my dress arrived a month before the wedding. I came to the fitting and found a completely different dress waiting for me. Now I do understand that mistakes happen, but the kind of response and service I got from that point on was unacceptable. First, the owner announced that she is not sure if she can help me get the right dress on time (!!!) and furthermore that it is my fault because the dress came in a week before and it might be too late to do anything !!! It wasn’t until I broke down crying that she finally decided to call the company. She was not able to get me MY dress ordered 7 months earlier, she offered either the dress 6 sizes bigger or the same dress in different color!!! Having only one month, I took the second option. At that time I had my shoes, veil and accessories already purchased in white, but because I could only get my dress in ivory those had to be changed. Because of the color issue, and all the other trouble I went through I asked Kasia for a discount but she just laughed straight to my face. My dress arrived shortly before the wedding, it was all wrinkled, bundled in a tiny bag. I got it out of the store in a plastic garbage bag! Alterations that her rude mother offered were very expensive so I got them done somewhere else for much less. The overall process what very unpleasant, Kasia and moreover her mother were very, very unpleasant, yelled at me, made me cry every time I was there. I was very disappointed and couldn’t believe that Chicago still has places with such awful service.
So all the potential customers beware, you might find your dress there a little cheaper, but don’t worry, Kasia’s awfully impolite mother will get the difference back on her expensive alterations. Go to a place that threats their customers right, you do not need the stress when preparing for the most important day of your life – you deserve better.