It is impossible to ever leave!!! I am moving to Italy and although I keep providing various documents and contacts proving that I am leaving this doesn't seem to be enough. when I signed up I specifically asked if this would be a problem. I mentioned I was leaving the city but wouldn't have these typical documents that they request from you in order to cancel. The sales guys told me it wouldn't be a problem. People move out of the country all the time and they can take care of it. It was a total bait and switch. I don't understand how a company can do well with so many people having the same problem. Check out the reviews on other sites. I'm not the only one.