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My Crab shack Experience - Review by Ken C | Joe's Crab Shack

Joe's Crab Shack


My Crab shack Experience 10/27/2006

Approx 15 of us went for a birthday party for my best friend turning 41. The waitress Lita tried her best its a table of 15 and demanding on top of that and its a friday night so yes it was busy. But our food came up at different times the person who ordered there food first got there food last basically almost 10 minutes before everyone else was finished eating. 3 people at the table ordered the same thing and my 1 friend was last to get his. the fan outside at the end was not working it was warm out. We all filled out comment cards and mailed them in. Again the waitress did her best the part that we are really upset is the manager. He (Mike) came out and wass rude to a lady older than he is. Said well he has his food now whats the problem. also said this is the only table she has so its her fault. rolled his eyes at the lady at our table that was talking to him and she finally said i am done talking to you wheres the comment cards. I then asked for the district managers name & number and for him to bring it to me and he would not. So I had to ask a server to help me . The manager was helping in the kitchen supposedly but the food was coming out all wrong. it wass a disaster. I dont blame it on the waitress she should have had help with a table this large with drinks ,appetizers full meals and a birthday party on top of that. We did treat our waitress well with a generous tip. the manager never came back to the table but said give us 10% off the bill and the waitress did give the guy that got his food last free. But we said we didnt want anything free thats not why we were complaining we were saying this girl need help . We will not be going back after this episode with the manager. and also the waitress asked us not to report him that he is a excellent manager well he needs to work on his people skills since customers do pay his salary. this is uncalled for. But Dont go there unless you want the manager to be rude to you. more
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