Took my sewing machine in for simple repair to this place. Got a call to pick it up after one day. They assured me everything was working perfectly now, so I paid $250 for the repair and went home. Unfortunately, I never tested the machine right away but tucked it away for a few months. When I finally pulled ut out again, I immediately noticed that the initial problem had not been fixed. By that time, the repair warranty (90 days) was already up. Now I know better than to pick something up without testing that it works first, but I trusted them.
Brought the machine back in again. They kept the machine for a whopping SIX MONTHS, against several promises that it was 'almost ready' every time I called in, then charged me $200 to repair something that should have been repaired the first time around. Terrible and slow customer service. I will never use this place again!