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Never Again! - Review by Chrissie W | Century City Sewing & Vacuum Service Center

Century City Sewing & Vacuum Service Center

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Never Again! 10/26/2006

Took my sewing machine in for simple repair to this place. Got a call to pick it up after one day. They assured me everything was working perfectly now, so I paid $250 for the repair and went home. Unfortunately, I never tested the machine right away but tucked it away for a few months. When I finally pulled ut out again, I immediately noticed that the initial problem had not been fixed. By that time, the repair warranty (90 days) was already up. Now I know better than to pick something up without testing that it works first, but I trusted them. Brought the machine back in again. They kept the machine for a whopping SIX MONTHS, against several promises that it was 'almost ready' every time I called in, then charged me $200 to repair something that should have been repaired the first time around. Terrible and slow customer service. I will never use this place again! more
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