Living at Willowbrook West apartments has been hell and back the past two years. The management is basically a group of inexperienced, incompetent, lying con artists. We have been charged with many random fees. Every year a tenant stays here the rent increases. The furnace equipment is not maintained correctly so they have to run harder which makes our electric bill higher. All the appliances are name brands I've never heard of and run horribly. The fans in the bathrooms and the shower heads all make really loud squeaky noises because the maintence always pretends to fix them but in reality they never get anything done. We were randomly assigned a roommate at the beginning of the year without the consent of our roommate matching forms and they completely ignored the fact that we already had a dog living here and the new roommate had a cat. The new roommate has put us through hell and back because of her unsanitary and carefree way of living. I've had some things stolen by her friends including being harrased by a friend of her's. Willowbrook has done absolutely nothing to solve the problem. They say they can't do anything about it. The only thing they are concerned about is the 200 dollar moving out charge and how it is going to be paid. They don't care about the comfort and security of the tenants who have been living here for two years but they will happily stick a random new person wherever she wants to go including the waivering of all her up front fees such as re-decoration and pet fees while my roommate is still paying for her dog to be here. The stair wells are in horrible condition. There is dog poop and urine all over the side walks and trash everywhere. Ever since there has been new management, the appearance has gone downhill. If you choose to live here, be prepared to be charged with a lot of fees and be prepared to have to fight for any right that you may have. THIS PLACE SUCKS.
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