I have shopped at Home Depot many times for building materials. Every time I go there to look for a specific item, It is either not on the shelf or not in stock.
Help with your needs is a minor incident at the Home Depot. Sometimes I think that I could steal an item and walk out with it and never be caught. The employees are few and far between when you need help. Now, if I am looking for someone/something to help me, then forget it. You can ask several people who have shopped at Home Depot and I'm sure they will tell you that they too have found service lacking here at Home Depot.