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Failure to stand behind Ace products - Review by Michele A | Gordon's Ace Hardware

Gordon's Ace Hardware


Failure to stand behind Ace products 10/18/2006

Purchased a lock two years ago, and the lock no longer works and cannot locate the receipt. The young lady at check-out told me there's nothing she can do without the receipt, even though it's an Ace Hardware product and has a full lifetime warranty. Called and spoke to the manager - he told me to bring it in and he would exchange it, but refused to do so when I returned to the store. I'm not looking for a refund - I only want to exchange the lock that no longer works for one that does, per the warranty. more
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