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Very bad experience - Review by Ruben G | Pep Boys

Pep Boys


Very bad experience 10/14/2006

I purchased a set of tires in Dec. 2004. The tires were 40,000 rated Scrambler AT. I did not purchase a road hazzard warranty. That is not the issue. The tires only have 5000 miles of wear. The person at the store I bought them told me there is no warranty on the tires because they are two years old. What does years have to do with the 40,000 mile warranty. I do not drive myu truck very many miles in a year so there shoud still have a wear thread warranty on them. I am very dissatissfied with this procedure. I was not told I had to purchase a road hazzard warranty in order for the tire the 40,000 mile warranty to work. No wear in your advertisement or my paper work said I had to buy a road hazzard for the 40,000 mile warranty to be of any good. Now they want me to go thru the manufacture to do anything. I bought the tires from you Pep Boys not the manufacture. Discount Tires sure dosen't make you go to the manufacture to cover their tires. I know of no tire dealer that does not at least cover the thread wear on any tire they sell, regardless if you have road hazzard or not. I feel very misled by your service department when I purchased these tires. I bought these tires from a reputable business, but I feel this is very wrong and your customers will hear from me about this matter if someone doesn't call me and ask for my' explanation on this matter. I will also file a complain with the better business bureau on this matter and how this practice of making you buy a road hazzard is being shoved on customers or a tire warranty is not covered. I woud of bought the hazzard coverage if it was explained to me that this is a common practice. I have bought tires in the past from other dealers and this has never happened. Please feel free to contact me at your convience. Tel. 623-979-4840 Have enter another good comment to replace this one. the matter was handled very well by the Asst. Mgr. and I was very happy with the results. more
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